Client Terms of Service & Data Processing Agreement

Email: support@AIEnableSolutions.com

Phone: +447351513454

1. Service Description

AI Enable Solutions provides AI-powered inbound voice receptionist services for service-based businesses, including trades, gyms, salons, wellness providers, restaurants, and care homes and home care providers.

The service includes:

• —Handling inbound calls only.
• —Collecting caller information necessary to complete bookings or service requests: name, phone number, email, address (if required), booking date/time, and reason for call.
• —Forwarding collected information to the client's designated systems (CRM, calendar, email, shared drive, etc.).
• —Sending service-related SMS or messaging notifications on behalf of the client if required.

We do not:

• —Make outbound marketing calls.
• —Provide medical, legal, or other regulated professional advice.
• —Store personal contact details, booking information, or SMS content beyond the processing described below.

1A. Our Role as Data Controller

For enquiries about our own services, billing, sales, marketing, or support, AI Enable Solutions acts as an independent data controller. In those cases, we determine the purposes and means of processing personal data and process such data in line with our Website Privacy Policy.

2. Fees & Payment

The service is billed on a monthly membership basis.

Clients pay via Stripe, which handles payments and receipts.

Membership can be cancelled at any time, effective immediately upon cancellation.

2A. Free Trial

We may offer a 14-day free trial, which currently includes:

• —Up to 200 AI call minutes, and
• —A dedicated inbound number for the trial period.

Unless cancelled before the end of the trial, your subscription will automatically continue on a paid monthly membership basis under the Fees & Payment terms above. Any trial limits (such as included call minutes or numbers) are indicative and may be updated from time to time; the current trial details will be shown on our website or order form at the time you sign up.

3. Client Responsibilities

The Client agrees to:

• —Provide accurate contact and system integration information.
• —Ensure that they have obtained all necessary consents or other lawful bases for processing personal data of their callers.
• —Notify AI Enable Solutions promptly of any integration or service issues.
• —Cooperate with AI Enable Solutions in handling any personal data requests or incidents, including GDPR subject access requests or potential breaches.
• —Not use the service for unlawful telemarketing, spam, or to collect special category data (such as health information) unless they have an appropriate lawful basis and have informed AI Enable Solutions in advance in writing.

4. Liability & Disclaimer

AI Enable Solutions is a data processor; liability for data misuse is limited to errors within our control.

We are not responsible for errors, omissions, or data loss after information is delivered to the client's systems.

Use of the service is at the client's own risk regarding bookings, appointments, and notifications.

5. Data Processing & GDPR Compliance (DPA)

5.1 Roles

Data Processor: AI Enable Solutions

Data Controller: Client

5.2 Data Collected

• —Name
• —Phone number
• —Email address
• —Address (if required for the service)
• —Booking date and time
• —Reason for call / service request

5.3 Data Storage & Retention

• —Only redacted call transcripts and call summaries are stored.
• —All personal identifiers are automatically removed or masked before storage.
• —Retention period: 60 days.
• —No personal contact details, SMS content, or booking information are stored in AI Enable Solutions systems.

5.4 Data Sharing & Subprocessors

Data is transferred directly to the client's systems.

Trusted subprocessors include: Twilio (telephony), Retell AI (voice processing), n8n/Elast.io (workflow & hosting).

Subprocessors process data strictly as necessary and have appropriate safeguards.

International transfers comply with Standard Contractual Clauses (SCCs) where applicable.

5.5 Data Security Measures

• —Multi-factor authentication (MFA)
• —Role-based access controls
• —Encrypted communications
• —Secure cloud hosting environments
• —Restricted system access
• —Principle of data minimization

5.6 Client Cooperation & Rights

Client is responsible for managing consent and responding to data subject requests (access, correction, deletion, restriction, objection).

AI Enable Solutions will assist reasonably upon client instruction.

Both parties will cooperate in case of a personal data breach, including notification to authorities if legally required.

6. Termination

Agreement continues monthly until cancelled by either party.

Upon cancellation, AI Enable Solutions ceases processing calls, except for the retention of redacted transcripts and summaries for 60 days.

7. Governing Law

This agreement is governed by UK law.

8. Acceptance

By paying via Stripe and starting your membership, the client acknowledges and agrees to these Terms of Service and Data Processing Agreement.