1. Introduction
AI Enable Solutions provides AI-powered voice receptionist services for service-based businesses including trades, gyms, salons, wellness providers, restaurants, care homes and home care providers, and similar organisations.
We are committed to protecting personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
In most cases, we act as a data processor on behalf of our business clients.
2. Nature of Our Service
Our AI voice agents:
- —Handle inbound calls only
- —Collect caller details necessary to complete a booking or service request
- —Transfer collected information directly to our client's CRM, calendar, email, or other designated systems
- —Send service-related SMS or messaging notifications on behalf of our clients where required
We do not conduct outbound marketing calls.
We provide automated call handling and booking integration services. We do not provide medical, legal, or other regulated professional advice.
3. Personal Data We Process
During inbound calls, our system may process:
- —Name
- —Phone number
- —Email address
- —Address (if required for the service)
- —Booking date and time
- —Service request details
This data is processed strictly for the purpose of delivering the requested service on behalf of our client.
We do not intentionally collect special category data (such as health information, biometric data, or political opinions).
4. Data Storage & Retention
What We Store
We store:
- —A redacted call transcript
- —A call summary
All personal identifiers (such as names, phone numbers, email addresses, addresses, and booking details) are automatically removed or masked before storage.
Redacted transcripts and summaries are retained for 60 days for service monitoring, quality assurance, and dispute resolution purposes. After 60 days, they are automatically deleted.
What We Do Not Store
We do not store:
- —Caller personal contact details
- —Booking details
- —SMS or messaging content
- —Client CRM records
All personal data collected during calls is transmitted directly to the client's designated systems.
5. Messaging & Notifications
Where required, SMS or messaging notifications may be sent on behalf of our clients to confirm bookings or provide service information.
We do not retain SMS or messaging content within our systems.
Any messaging infrastructure used operates under its own data protection policies.
6. Subprocessors & Third-Party Providers
To deliver our services, we use trusted third-party providers for:
- —Telephony infrastructure
- —AI voice processing
- —Workflow automation
- —Cloud hosting and data infrastructure
- —Messaging delivery services
These providers may process personal data strictly as necessary to deliver the service.
We ensure appropriate data processing agreements and safeguards are in place with all third-party providers.
Where data is processed outside the UK or EEA, appropriate safeguards such as Standard Contractual Clauses (SCCs) are implemented.
Some providers (Twilio, Retell AI) are US-based; transfers use UK-approved SCCs.
7. Legal Basis for Processing
Where we act as a data processor, our processing is carried out on behalf of our client, who determines the lawful basis.
Where we act as a data controller (for example, for direct enquiries to our business), our lawful bases may include:
- —Contractual necessity
- —Legitimate interests
- —Legal obligation
- —Consent (for marketing communications where applicable)
8. Data Security
We implement appropriate technical and organisational measures to protect data, including:
- —Multi-factor authentication (MFA)
- —Role-based access controls
- —Encrypted communications
- —Secure cloud hosting environments
- —Restricted system access
We operate under a data minimisation principle and do not retain unnecessary personal information.
9. Data Sharing
Personal data may only be shared:
- —With our business clients (to deliver the requested service)
- —With contracted service providers under data protection agreements
- —Where required by law
10. Data Retention Summary
| Data Type | Retention |
|---|---|
| Redacted transcript | 60 days |
| Call summary | 60 days |
| Caller contact details | Not stored |
| Booking information | Not stored |
| SMS content | Not stored |
11. Your Rights
Under UK GDPR, individuals have the right to:
- —Access their personal data
- —Request correction
- —Request deletion
- —Restrict processing
- —Object to processing
- —Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise your rights, please contact: support@AIEnableSolutions.com
Where we act as a data processor, requests may be forwarded to the relevant client (the data controller).
12. Website Cookies
Our website uses only essential cookies for basic functionality. No analytics/advertising cookies are used.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Data Protection Officer
AI Enable Solutions
Email: support@AIEnableSolutions.com
Phone: +447351513454